Refund policy

Returns & Refunds

Beauty First supplies professional beauty products to approved salons, spas and clinics. Because most of our products are cosmetics and skincare used on clients, we handle returns carefully to protect hygiene and product safety.

Damaged, defective or incorrect items
If anything arrives damaged, faulty or different from what you ordered, contact us at order@beautylogix.ca within 7 days of delivery with your order number and photos of the item and packaging. Once confirmed, we will send a replacement or issue a refund or store credit. In these cases we cover the cost of return shipping.

Unopened items
Unopened, unused items in their original sealed packaging can be returned within 14 days of delivery, with our approval first. Please email order@beautylogix.ca before sending anything back. Return shipping is paid by the customer, and items must arrive back in resaleable condition.

Items we cannot accept back
- Opened or used skincare, cosmetics, lash, brow, wax and tint products (for hygiene reasons)
- Single-use and disposable items once the packaging is opened
- Items marked final sale or clearance
- Special orders placed for your business

Refunds
Approved refunds are issued to the original payment method after we receive and inspect the returned item. Original shipping charges are refunded only when the return is due to our error.

Contact
Beauty First
481 North Service Rd W, Unit A23, Oakville, ON L6M 2V6, Canada
Phone: (647) 482-1040
Orders and returns: order@beautylogix.ca